Contact & FAQ

You can either add a standard product to your cart, or use the Custom Order form for a specific build. After you submit, we confirm the exact terminations, length, and final pricing before production begins.

It’s a request form for builds that aren’t a simple “add to cart” configuration. Choose a category (optional), optionally pick a model to pre-fill terminations, then add notes for anything special.

Production begins once payment is confirmed, and most builds are finished and shipped within a few business days. If a component has to be ordered in, we will let you know up front and offer alternatives.

We accept bank transfer and PayID, with no surcharges of any kind. Payment details are shown on your order confirmation and emailed to you.

ABN 51 616 560 946.

Yes. Furutech products are sold at the Australian recommended retail price set for the local market, and we do not discount Furutech below RRP. Every Furutech item we sell is genuine and sourced through authorised supply, which matters: counterfeit Furutech connectors are common, and the fakes look convincing.

Orders that have had a deposit paid but are not fully paid within 30 days of completion will be forfeit. The deposit covers materials and labour already committed to your build.

Yes, but you will need to submit an inquiry to discuss.

Yes. Several of our slimmer power cables can be terminated with a C7 (figure-8) connector for gear like CD players, streamers and TVs that use the compact two-pin inlet. We offer the Furutech FI-8.1N NCF(R) and FI-8N NCF(R) — select the C7 option on the cable’s product page, or contact us to confirm fit for your cable.

Put your gear model numbers in “Additional notes” and we’ll confirm the correct terminations. If you select a model from the dropdown, the site will automatically guide compatible connector options.

Yes—some options add cost depending on the selection. Required options are accounted for in the minimum “From” price shown on category pages.

Yes. The length menus on most cables top out at 8 metres because that covers nearly every room, but we cut longer runs to order. Long speaker runs may call for a heavier gauge to keep resistance down, and we will advise on that when you ask. Submit a custom order with the exact length you need.

Bi-wire means running two conductor pairs from the amplifier to a speaker that has two pairs of binding posts, one pair feeding the bass section and one the treble, with the metal jumpers removed. You only need it if your speakers have four terminals; on a speaker with a single pair of posts it does nothing. Most of our speaker cables can be built in a bi-wire configuration on request.

Custom builds can be finished in Techflex expandable sleeving in a range of colours, with black as the standard. Sleeving protects the jacket and keeps multi-cable runs tidy. Note your colour preference on the order or the custom order form and we will confirm availability before production.

Yes. Tell us the make and model of your equipment, or send a photo of the rear panel, and we will confirm the correct termination before production. Unusual sockets, vintage spring clips, BFA connectors and proprietary fittings are everyday enquiries for the workshop; the custom order form or a quick email is all it takes.

Yes—we ship Australia‑wide. Shipping options and costs are shown at checkout (or confirmed when a custom request is finalised). For dispatch and delivery expectations, see our shipping policy.

Custom items: typically 2-3 weeks from confirmation, depending on the specific parts selected.
Marketplace items: typically 0-2 weeks, depending on stock status and dispatch timing.

Every order ships with tracking. Australian deliveries go via Australia Post, and your tracking number is emailed to you when the order is dispatched. If the email has not arrived, check the junk folder, then contact us with your order number.

Yes—pickup is available in Bondi Junction. The exact address will be provided once your item is ready for collection. You can choose "Pickup (Bondi Junction)" at checkout when available.

Yes. We provide workmanship coverage on our products, and your rights under the Australian Consumer Law always apply. Read the full details here: warranty.

Our returns process is designed to be fair and straightforward, and it does not limit your Australian Consumer Law rights. Read the full details here: returns policy.

Every used and ex-demo item is tested and verified before listing, and each is described individually and sold in the condition shown. Any work we performed on it, such as a re-termination, is covered by our workmanship warranty, and your rights under the Australian Consumer Law apply to these purchases as they do to everything else we sell. Read the full details here: warranty.

Avoid tight bends near connectors, don’t crush the cable under furniture, and keep connectors clean and dry. If you need a tighter bend radius, mention it and we’ll recommend the best build approach.

Contact us with your order number and a brief description. We’ll troubleshoot and organise the next step as quickly as possible.

Yes. You can read our privacy policy.